FAQ
The nearest city center to the hotel is Hersonissos, just 5 km away. The nearest major city is Heraklion, located 30 km from the hotel.
The nearest airport to Lyttos Beach Resort is Heraklion Airport (Nikos Kazantzakis), which is approximately 23 km away.
From the airport to the hotel, guests can either take a taxi directly from Heraklion Airport or book a private transfer in advance through our partners at https://www.creteprivatetransfer.gr/en/reservation-form?hotel=115
Yes, the hotel provides a shuttle service, but it is available only for guests who book directly through our website or via email, and for stays of 5 nights or more.
Yes, you can arrange a private transfer through the hotel if your booking is made directly via our website or email and is for 5 nights or more. Otherwise, you would need to contact our partners to organize the transfer. https://www.creteprivatetransfer.gr/en/reservation-form?hotel=115
Yes, there is a parking area at the hotel. You can find it by following the relevant signs, and it is free of charge.
Yes, the hotel offers two charging stations for electric vehicles located in the parking area.
The hotel is approximately 5 km away from Hersonissos town.
Yes, you can book a taxi at the reception desk anytime you want.
Yes, public transportation is available nearby. There is a bus station on the main road, approximately 400 meters from the hotel’s main entrance.
Yes, you can book directly through the hotel’s website.
The advantages of booking directly with the hotel include:
-Free private transfer for stays of 5 nights or more.
-Access to special offers that are exclusively available for direct bookings.
-Participation in the loyalty club, where you can collect points for future stays.
To join the hotel’s Loyalty Program:
- Visit our website.
- Click “Book Now” at the top right of your screen.
- Press the blue button that says, “Join Our Loyalty Club”.
- Follow the steps to complete your registration.
Yes, there are exclusive offers for Loyalty Program members. Membership levels and benefits include:
- Bronze Member (1–29 Points): 10% discount on selected rates available online
- Silver Member (30–69 Points): 12% discount on your immediate following stay
- Gold Member (70+ Points): 15% discount on your immediate following stay
Additional Benefits for All Loyalty Members:
- Welcoming package
- Private transfers from and to Heraklion Airport to/from Lyttos Beach*
- Early check-in and late checkout**
- Additional 15 minutes for reserved massage or wellness treatment in the hotel’s Spa
- *Minimum stay of 5 overnights
**Subject to availability and reconfirmation 1 day prior
For direct reservations through the website, we accept credit and debit cards.
For reservations made via email, we accept payment links and bank transfers.
The deposit requirement depends on how you book:
– For bookings through our website, it depends on the selected booking program (e.g., Best Flexible or Early Booking Offer).
– For bookings made via email, a 30% deposit is required to confirm your reservation.
Yes, you can receive an invoice for your stay. If you are booking on behalf of a company, please provide the company details in advance so we can prepare and issue the invoice accordingly before it is finalized.
Yes, there are special promotions for returning guests, and the discount depends on your Loyalty Program level: Bronze, Silver, or Gold.
If you have any issues completing your booking, you can contact reservations@lyttosbeach.gr or contact@lyttosbeach.gr.
You can make a spa reservation as soon as you arrive at the hotel by contacting the spa reception, or you can book in advance by emailing lyttos@aegeospas.gr.
Yes, there are age restrictions for some spa facilities:
– Therapies and massages are available for guests from 4 years old.
– The sauna and hammam can only be used by guests 17 years old or older.
No, the private pools as well as the public pools are not heated.
Yes, there is an indoor heated swimming pool, but it is heated only during specific periods, usually from March to April and from late October to the end of November.
The resort has 10 public swimming pools, including the water park area and kids’ swimming pools.
Yes, swimming lessons are available upon request with an extra charge.
Yes, the hotel has a fitness gym.
Yes. The gym area has age restrictions. It is accessible only to individuals 15 years of age and older. Anyone under the age of 15 may use the facilities only when accompanied and supervised by a parent or legal guardian.
No, you do not need to pay extra to use the gym. The gym facilities are included in the all-inclusive offer.
Yes, the resort has a Kids Club.
Our Kids’ Club welcomes children of all ages. However, only children between 4 and 12 years old may participate without parental supervision. Children aged 4 and under must be always accompanied by a parent or guardian.
Yes, the resort offers babysitting services, but only upon request. There is also an extra charge for this service.
Yes, there are daily activities for children. Kids can enjoy:
-The water park (seasonal)
-The Lyttopia playground
-Daily animation programs for children (seasonal)
-Daily shows (seasonal)
-Sports facilities.
Yes, the resort has an animation team that organizes shows and programs for adults too. (seasonal)
Yes, the resort organizes evening entertainment shows. (seasonal)
The resort offers a variety of sports and activities, including:
-Darts
-Archery
-Basketball
-Table Tennis
-Pickleball (extra charge)
-Football
-Paddle (extra charge)
-Tennis (extra charge)
Yes, you can book tennis or other racket sports courts in advance, but it is usually not necessary. You can reserve them upon arrival or by contacting sportscenter@lyttosbeach.gr.
The water park slides are available, but they can be used only by children aged 6 years and older. Otherwise, there is also options for younger children which have to be under parental supervision
The check-in time is at 15:00, and the check-out time is at 11:00.
Yes, you can request an early check-in or late check-out, but it is subject to availability during your stay.
Yes, in accordance with government regulations, all guests are required to pay an accommodation climate tax at check-in. The current rate is €15 per room, per night from 01.04 to 31.10, and €4 per room, per night from 01.11 to 30.11. Please note that these rates are subject to change.
Yes, we do have accessible rooms available for guests with disabilities; however, wheelchair-accessible rooms are very limited. Therefore, we kindly ask that you inform us in advance.
Yes, you can use the hotel facilities before check-in and after check-out. All facilities are available as soon as you arrive, and on your departure day, if your pick-up time is late, you can enjoy the hotel facilities free of charge.
Yes, all rooms are equipped with an iron and ironing board.
Yes, all rooms have coffee and tea-making facilities.
Yes, you can request a room upgrade after booking, but it depends on availability and the hotel’s flexibility at that time.
Yes, baby cots are available upon request in the rooms, while strollers are provided subject to availability.
You can make a special room request by sending an email to the hotel.
Food Options (6):
- Meat & Grill (seasonal)
- Taste of Asia (seasonal)
- Dyktamos (Main Restaurant)
- Kalypso Tavern (seasonal)
- Thalassa Snack Bar (seasonal)
- Fast Food Spot (seasonal)
- Drink Options (5):
- Lobby Bar
- Asteri (Main Bar)
- Sea & Sun Beach Bar (seasonal)
- Blue Pool Bar (seasonal)
- Laguna Pool & Beach Bar (seasonal)
- The Sports Club Coffee Bar (extra charge)
No, the resort does not offer à la carte dining options. All the resort’s restaurants are buffet-style.
Yes, the resort offers an early breakfast and late dinner option upon request.
Yes, the resort offers vegetarian, lactose-free, gluten-free, and other options to cater to every taste and dietary requirement.
Yes, drinks are included in the All-Inclusive Program.
Restaurant reservations can be made on the spot by contacting the restaurants directly or via our hotel application. Prebooking is required only for groups.
Yes, the resort offers premium international alcoholic beverages.
Yes, access is included in the package. However, use of the tennis and paddle facilities requires an additional fee for court rental and equipment.
Typically open from early morning until late evening (08:00 AM – 21:00 PM).
You can book a sports court by contacting the sports center via email in advance, or by arranging it as soon as you arrive at the hotel. Advance booking is recommended to secure your preferred time.
Yes, there is an extra charge for renting sports equipment and for booking the courts. You can get detailed information about prices by contacting the sports center at sportscenter@lyttosbeach.gr.
Yes, we provide sports equipment for our guests. (extra charge)
Yes, certified trainers are usually available for a fee. Sessions can often be booked in advance through the sports center. (extra charge)
Children are welcome but may need to be accompanied by an adult. Some facilities have age restrictions for safety reasons.
Yes, but they will need to contact the Sports Center directly at sportscenter@lyttosbeach.gr.
Yes, Wi-Fi is available throughout the resort.
No, the hotel is not pet-friendly.
Yes, all rooms include a safety deposit box, free of charge.
Yes, an ATM is available next to the reception area.
Smoking is only permitted outdoors and on room balconies. It is not allowed inside the rooms or restaurants, and please note that smoking indoors may result in a fine charged to your room.
Yes, our reception operates 24 hours a day.
Yes, there are towels available in your room. They can be exchanged daily until 1:00 PM at our towel kiosk.
No, sunbeds cannot be reserved. Towels left unattended for long periods may be removed by staff.
Yes, a doctor’s service is available at an additional cost.
When the doctor is not present, the nearest private medical center (open 24 hours)
Yes, car and bike rentals are available on-site, managed by trusted external partners.
Yes, two options are available:
1. A free self-service laundry room (guests must bring their own detergent).
2. A paid in-room laundry service.
During the summer season in Crete, the weather is typically hot and sunny, with temperatures ranging from 28°C to 35°C. The climate is perfect for beach and outdoor activities.
Yes, the resort organizes weddings and private events. More information can be found at the following link: https://www.lyttosbeach.gr/offers/
Yes, the resort offers special packages for birthdays and anniversaries. (extra charge)
Yes, the hotel has an event coordinator available if a guest books one of the special event packages offered by the hotel.
Yes, the resort offers the option to arrange private dinners or celebrations on the beach for an additional fee.